Advicenow self-help project

This self-help project was a one-year partnership run by ASA’s Advicenow project looking at the effectiveness of internet-based materials and tools as a way of helping to resolve personal legal problems.

The aim of the project was to provide online self help materials and case management tools, supported by existing services and sources of information. Materials produced by the project were included on the Advicenow website on their ‘How to?’ pages.

Project Report and Evaluation

From July 2004 to December 2004 the self help section was tested and evaluated by visitors to the site, and by an independent evaluator working with five focus groups with Pakistani, British Indian and British Muslim and white British respondents, as well as a community centre with Filipino domestic workers and their advice worker. The responses were analysed and findings produced.

Self help project report flyer(379 KB)
Self help report March 2005(75 KB)
Self help evaluation 2005(497 KB)

The project proved that there are benefits of a self help approach to resolving legal problems, and showed the effectiveness of delivering self help materials and tools via the internet. It also highlighted the need for problem solving skills for the general public, and the role of intermediaries and advisers in passing on these skills to their clients and supporting clients in assisted self help.

Project Resources

The ‘How to?’ section was launched on 9th July 2004 and contains a range of useful resources. These include ‘Seven steps to resolving a problem’, ‘Do I need a lawyer’, Getting help’, ‘Young Peoples’ advice’, ‘How to make a complaint’ and a ‘Tracker Tool’ which helps people to keep track of their progress when dealing with a problem. These online self-help materials and case management tools are supported by existing services and sources of information.

More about these resources: Advicenow – How to?

Examples of some of the resources:

Seven Steps to Solving a Problem (292 KB ) and guides:

Tracker Tool User Guide (563 KB)
Do I need a lawyer? (327 KB)

The self-help project was developed and managed by Advice Services Alliance’s Advicenow team in partnership with: AdviceUK; Blackfriars Advice Centre; Disability Information and Advice Lines UK (DIAL UK); National Debtline; Norwich Citizens Advice Bureau; Resource Information Service; Shelter; theOTHERmedia; and Walthamstow Citizens Advice Bureau. It was funded by the Invest to Save Budget and ran from December 2003 to February 2005.

More about Advicenow


Published: 24 January 2009

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