Our training services

Since 2006, we have been delivering community based education and training that help people understand how the law works and build their skills and confidence. We have developed innovative and interactive community-based education courses around housing, welfare, consumer and employment issues.

Rather than focusing on teaching the technical detail of the law, we emphasise developing a general skill set that enables people to prevent and deal with legal issues as they arise. With laws and regulations often changing rapidly, it is these skills that are most important.

Our training courses can be delivered consecutively in order to improve the broader knowledge, skills and confidence needed to deal with everyday law-related issues or as independent courses addressing a specific legal need or the skills needed to deal with a particular legal problem.

Who are they for?

Our training courses are designed for people who are unlikely to have any legal or advice training such as community leaders or volunteers. They can also be used to support those who currently provide legal advice, but would like to build the skills to teach public legal education.

We have developed approaches to equip community leaders and volunteers to act as a first port of call for problems that might have a legal dimension. This means ensuring they have a grounding in basic legal concepts and the knowledge and skills to help them spot when they need to direct people quickly to the best sources of legal help and advice. They are also equipped to help people manage some of the practical aspects of common problems – like getting records together – so that when they do access specialist help they are as organised as they can be to take further steps towards resolving their legal problems.

Our current training courses

“I am armed with the knowledge and skills, and developed the confidence to inform clients in despair, and guide them to find alternatives.” – training participant

Making sense of the law

This training is designed to help participants examine the way in which they see the law and to help them understand a number of basic legal concepts such as the distinction between civil law and criminal law and the main elements of a contract.

The aim of this training is to help participants:

  • understand two basic legal concepts, contract and statute,
  • apply the law in particular legal situations,
  • identify accessible and reliable sources of online legal information, and
  • use these resources to find information about specific legal scenarios.

“Thank you for the brilliant training. The discussions between the session organisers and participants were really interesting!” – training participant

Dealing with law-related problems

This training is designed to help participants develop the skills and confidence to deal with law-related issues through a series of case studies. Participants will undertake IT research and take part in problem-solving exercises which develop in complexity as the training progresses.

The aim of this training is to help participants:

  • develop problem-solving skills,
  • explore non-legal aspects of legal issues such as debt, and
  • improve practical skills, such as budgeting and organisational skills, to overcome some of the legal problems.

“Every aspect of the presentation was useful!” – training participant

Supporting self-representing litigants

This training offers basic information for people representing themselves in court. At the end of the training, participants will learn about the following:

  • sources of reliable legal information,
  • basic information about courts, and
  • tribunals and alternative dispute resolution routes available for people wanting to enforce their rights and responsibilities.

“I feel more confident about myself and I understand how to prepare before going to court.” – training participant

Basics of tenancies

This training introduces some of the basic skills and knowledge required to enforce your legal rights in housing. The main aims of this session are to help participants:

  • Understand the main components of the right to adequate housing 
  • Understand the basics of a contract – lawful and unlawful terms
  • Understand the different rights and responsibilities in different kinds of occupation

Private renting: dealing with housing disrepair

This training deals with practical legal questions around disrepair and the relationship between landlord and tenant. It provides the opportunity to develop and practice key communication skills and the ability to identify and assess different courses of action for dealing with disrepair problems.

The aim of this session is to help participants:

  • understand the basic rights and responsibilities of landlords and tenants in relation to disrepair,
  • assess and develop a course of action for dealing with disrepair problems,
  • recognise and develop effective communication skills, and
  • identify sources of support when dealing with disrepair problems.

“I have learned that evidence is key to the process of reporting disrepair and a range of options available when dealing with disrepair.” – training participant

“Thank you so much for such insightful training. I’m much better informed and resourced to support my clients from an informed perspective. The delivery of the training was perfect for me, even I could follow and not get lost like I’ve done in other training.”– training participant

Private renting: section 21 evictions

This training will provide a basic overview of section 21 evictions and assist in developing a set of strategies for dealing with them.

As a result of this training, participants will:

  • learn about the section 21 eviction process,
  • identify some of the reasons why a tenant may be able to challenge a landlord’s claim for a possession order,
  • recognise the pros and cons of challenging a claim for a possession order, and
  • find out about sources of information and legal help available to help tenants facing eviction from their home.

“The day was really great and I admire how the trainers delivered the session. I learned a great deal and it’s one of the best training days I have ever had.” – training participant

“The discussions/workshop approach helped me to not only understand the section 21 evictions but also the awareness for help and support.” – training participant

Dealing with local authorities in the context of homelessness

The training aims to help people facing homelessness or activists/practitioners working with people who are homeless or at risk of homelessness develop skills and legal knowledge needed to deal with local authorities. As a result of this training, participants will:

  • Understand basic rights of people who are homeless or threatened with homelessness have;
  • Understand the duties of local authorities around preventing and addressing homelessness, and providing emergency/temporary accommodation;
  • Navigate the process around homelessness application;
  • Identify practical strategies for addressing gatekeeping by local authorities.

“I now know how to approach local authorities in regards to housing complaints”– training participant

Living in Temporary Accommodation

This training aims to provide a basic introduction to temporary accommodation and help participants assist people who may be going through temporary accommodation. The main aims of this training are for participants to:

  • Learn about different types of temporary accommodation and rights and conditions for each
  • Be able to assess an offer of temporary accommodation
  • Understand how to challenge an offer of temporary accommodation 

Employment and discrimination: developing confidence and getting organised

This training deals with practical legal questions around employment law, specifically to do with discrimination issues and reasonable adaptations. It provides the opportunity to develop specific skills around getting organised in order to manage law-related problems and foster the personal skills, such as confidence and motivation, necessary to persevere.

The aim of this session is to help participants:

  • understand the basic legal rules of discrimination in the context of employment,
  • identify and develop key organisational skills to effectively manage law-related problems,
  • identify capability needs and ways to support clients, and
  • evaluate and devise a strategy for developing the personal skills necessary for persevering with a law-related problem.

Benefits and Housing

This training revolves around key benefits and how they relate to housing. The aim of this training is to help participants:

  • Gain a basic overview of key benefits for people with different needs
  • Understand how to best support people who are claiming or about to claim benefits for rent, including dealing with Universal Credit 
  • Be able to find information on a range of issues related to benefits
  • Understand how to challenge decisions about benefits

Benefit sanctions

This training course looks both at how to avoid benefit sanctions and at how to deal with them when they do happen.

The aim of this training is to help participants:

  • explore what information and evidence are needed to make a claim for benefits,
  • understand the process of appealing a benefit sanction,
  • develop the soft skills needed to engage with the benefits system, and
  • test their knowledge and skills in a role-play exercise involving a client.

“Really great mix of interactive and informative sessions stopped it getting dry.” – training participant

Child protection: basic training for parents and their advocates

This training will help parents and advocates who support them to gain a better understanding of the child protection process.

As a result of attending this training participants will:
• improve their understanding about the child protection process and key agencies involved in safeguarding of children in England,
• understand some of the reasons why Children’s Services get involved,
• develop strategies needed to positively engage with Children’s Services.

“I don’t have much experience working with Children’s Services and I have to say that the whole training session was very useful. I know understand properly what child protection means.” – training participant


Contact us

For further inquiries please contact Dada Felja or Francesca Feruglio.


07413 840 876

Published: 11 June 2019

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